Reference

How bh888 Handles Your Personal Information

Your account data, payment details, and device activity are handled with care at bh888. Access and eligibility depend on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and how you can request changes.

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at bh888. Here is what that looks like in practice — from the moment you log in to the moment a withdrawal clears through Rocket or Nagad.

Account Security

Login sessions use OTP verification tied to your registered mobile number. Suspicious activity triggers an automatic lock and a prompt to re-verify before access is restored.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from your account settings at any time.

Data Retention

Active account data is kept for as long as your account is open plus the period required by applicable law. Closed accounts are purged on a rolling schedule, retaining only what regulation requires.

Your Rights

You can request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted. Submit requests via Live Chat or email with your registered number for verification.

What This Privacy Policy Covers

bh888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bh888, we collect the information needed to run your account — your name, contact details, and the payment method you use to deposit or withdraw. If you transact through bKash, Nagad, or Rocket, we receive a transaction reference and the

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amount; we do not store your mobile wallet PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual login activity. This data is used only for
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account operation, fraud prevention, and improving the service you receive. We do not sell your personal data to third parties. Retention periods follow applicable law in the regions where the service is available. If you close your account, we retain only what is legally required and
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delete the rest on a rolling schedule. Availability of this service depends on your local law and eligible regions, and the rights described in this policy apply to the extent permitted under those laws.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to data-related queries as a priority.

Team online

Live Chat

Start a chat from the account menu. Privacy and data requests are flagged to the right team and handled separately from general account queries.

Email Support

Send your request to our support address with your registered mobile number. We confirm receipt and aim to respond within the timeframe required by applicable law.

Help Centre

The Help Centre has a dedicated privacy section where you can submit a data access or deletion request directly from your logged-in account page.

Common Questions About Your Privacy at bh888

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, contact support directly.

We collect your name, contact details, and the mobile number linked to your account. When you deposit via bKash or Nagad, we receive a transaction reference — not your wallet PIN or full credentials.

We store the transaction reference, amount, and timestamp for each payment. Your mobile wallet credentials stay on your wallet provider's side. We never have access to your PIN or wallet password.

Yes. Submit a data access request through Live Chat or email with your registered mobile number. We verify your identity first, then provide a summary of the data we hold on your account.

Send a deletion request via the Help Centre or email support. We remove data that is not required by applicable law. Some transaction records must be kept for the legally required retention period.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete transactions, and with fraud-prevention services to protect your account.

Non-essential cookies can be turned off in your account settings. Essential session cookies are required for login to work. Changes take effect immediately and persist across your next sessions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoBh888 Banking

How bh888 Handles Your Personal Information

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Your Rights

Contact Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Privacy at bh888

01 What personal data does bh888 collect when I open an account?

02 How is my bKash or Rocket payment data stored?

03 Can I request a copy of the data bh888 holds about me?

04 How do I ask bh888 to delete my account data?

05 Does bh888 share my data with third parties?

06 How can I control cookies on the bh888 site?

Privacy Policy

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